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IT Support Team Leader – London

The Company

RIMES is a leading provider of cloud-based Managed Data Services and RegTech solutions. With offices in 11 locations worldwide from New York to London, Paris to Shanghai.

Our clients face the challenge of sourcing and managing growing volumes of increasingly complex market, reference and index data as they look to innovate and maximise returns on behalf of their investor community. At the same time, financial authorities are making greater demands, through a range of regulations, for firms to demonstrate their ability to monitor and control the provenance, lineage, accuracy and usage of the data, both to protect individual investors and to reduce systemic risk.

RIMES is a service-led company passionate about solving the data challenges faced by the financial community. Due to this we need people who are enthusiastic, intelligent and suited to working in a dynamic environment. We believe that a multi-skilled, multicultural workforce is fundamental to our global success.

We only recruit the very best candidates and as a result offer excellent remuneration and benefit packages.

Who we are:

  • RIMES manages market, reference and index data requirements on behalf of over 350 investment managers, hedge funds, wealth managers, private banks, custodian banks, insurance companies and pension funds in 40 countries across the globe, in the process winning Water’s “Best Data Provider to the Buy-Side” award every year since 2007.
  • With access to over 350 data providers, RIMES sources, validates, transforms, enriches and delivers index, market and reference data, system-ready and fit-for-purpose, directly to our client’s performance, compliance, risk and portfolio management systems.
  • By removing the challenge of managing data, our clients not only benefit from improved accuracy and timeliness of their data across their enterprise, but gain far greater flexibility, agility and confidence to lead investment innovation – a valuable competitive edge.
  • In addition to our data services, we have taken our experience and proven technologies to offer an award-winning market surveillance solution, as well as services to support clients meet their ESMA Benchmark Regulation obligations.

The Information Technologies Group

Is the very heart of the Corporation, its primary objectives to ensure that the Technical Infrastructure and Security of the platforms, environment and data are secure, performant, compliant and focused to provide a world class Customer experience for our many Customers both External and Internal to the RIMES Corporation.

We operate globally as a Group and operate a follow-the-sun operational model, our teams are both passionate and committed to the demands of our Customers ensuring that we are both innovative and proactive in meeting their every need.

You are:

  • Flexible, enthusiastic and display a positive attitude
  • Able to multi-task, prioritize and meet deadlines
  • Happy to work on your own initiative
  • Interested in technology, but also aware of the need for appropriate processes and procedures
  • Attentive to detail, but also able to demonstrate a wide degree of creativity
  • A confident communicator with exceptional interpersonal and leadership skills

RIMES is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Areas of Responsibility:

  • Support of our internal users and on rare occasions external clients
  • Support of the internal Desktop PC hardware, software printers, and laptops
  • Assisting with continuous improvement and projects
  • Support and help train users on basic Office products and PC management
  • Support new office installations within the regional areas and internationally where required
  • Provide regular feedback and updates to internal users on progression of issues / orders
  • Ensure documentation / incidents events / meeting room plans etc. are kept updated
  • Work with HR and Business Services to manage and evolve the New Starter / Leaver process
  • Ensure that each new starter receives an IT induction in line with Rimes standards
  • Creating and editing licenses on Software Asset Management system
  • Detailed experience of working with SLAs and KPIs, collaborating with 3rd party suppliers
  • Drive continuous Service Improvement to support the IT Leadership Teams
  • Act as the IT change manager and run the Change Advisory Board
  • Responsible for IT Service Management (ITSM) components, incident, problem, service request, change management and configuration management
  • Provide technical support and guidance to the team
  • Prioritise service desk workloads
  • Define, implement and report service desk KPIs and broader Executive dashboards
  • Manage service desk projects
  • Continuously improve processes
  • Monitor infrastructure and maintain compliance with latest security requirements
  • Help set and agree goals aligned to IT Roadmap

The IT Support Team Leader must:

  • Be able to multi-task, prioritize & meet deadlines
  • Be able to work on their own initiative
  • Be an excellent team member and leader
  • Be flexible, enthusiastic and display a positive attitude
  • Have exceptional interpersonal & communication skills
  • Have outstanding attention to detail
  • Be able to deputise for the Head of IT and Security.

Knowledge, Skills & Experience Required:

  • A technical knowledge of Microsoft products, especially Windows 10, MS Office (including Outlook), Internet Explorer
  • Experience with Active Directory and user administration in an MS Windows environment
  • Practical experience with a variety of desktop hardware
  • A good understanding of computer networking including LAN and WIFI
  • A good understanding of Microsoft’s Office 365
  • A detailed understanding and accreditation in ITIL V3
  • Project Management skills with exposure to Prince II methodologies
  • At least 5 years’ experience running a Service Desk Team
  • Familiarity with Executive Reporting Dashboards and Key Performance Indicators
  • Has worked to implement a Service Management Tool

Also useful:

Having some industry-standard certificates from MS, CISCO, Amazon or VMware or Citrix will be a plus.

If this sounds like the sort of job you’d like to take on, email your CV to and put “RTGB1901- IT Support Team Leader – London” in the subject line.

RIMES is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Applicants for employment must be eligible to work in the United Kingdom that does not now or in the future require sponsorship of a visa for employment.

Jobs at RIMES

If you have any questions about jobs at RIMES, please get in touch.